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Saturday, June 25, 2011


Friday, June 17, 2011

6/17 Measuring Success

     
    Measuring Success    
   
Google Analytics and the new EU privacy law #2
June 16, 2011 at 4:00 PM
 

Lost of interesting discussion sparked by my last post on the new EU privacy law, so I thought it worth while to follow up and clarify a few points that were raised:

  1. The ne EU law came into affect on 25th May and is applicable to all EU member countries – right now
  2. Its up to the individual member states to enforce the law in their countries
  3. As a website owner, you need to obey the law in the country/countries you operate from. So if you have an office in the UK and France, you need to comply with both UK and FR law – hopefully these will be very similar. Hosting your website in Barbados does not change this…
  4. The law is applicable to all websites – commercial and non-commercial.
  5. The reality is that no one (the regulatory bodies for each EU country) is ready yet and so more thought and discussion is going on – so people are not going to be prosecuted just yet.
  6. The UK have announced a 12 month grace period to allow site owners to sort themselves out. That means time for you to understand the new privacy law, audit your website for tracking capabilities (such as cookie collection), and adjusting your site accordingly. That means changing what information is collected, how it is collected, and how the practice is communicated to the visitor.
  7. The law is there to protect visitor privacy – that means no 3rd party techniques (sharing information with other organisations) and no personal information such as name, email address etc. being collected, UNLESS the explicit consent of the individual is given.

As you read the above list, you realise the difficulty for the authorities, such as the UK’s ICO, who are trying to word this in a legal or even guideline document. Behavioural targeting and the abuse of private information is what this law is about – and I am happy that its here. The people that work at the ICO and other authorities are smart people that work in the digital world as much as we do. Benign, anonymous, aggregate reports – such as that provided by GA is not the target of this law.

What you should do as a website owner

Don’t panic. Follow point 6 now and get a full understanding of what information you are collecting. Ensure your privacy statement is up to date and accurate – keep it simple, not full of legal jargon. There is an example privacy statement in my book, Chapter 3. Funnily enough this was the original ICO’s privacy statement (they have been using GA since 2006).

If you wish to perform behavioural targeting or collect personal information, then get explicit consent from your visitors. If your audit reveals you are benignly tracking visitors anonymously and in aggregate (as per Google Analytics), then you are going to be fine*.

*You must complete an audit in order to show this – thats the ICO guidance and I agree. Simply saying “we use GA so we are fine” is not good enough. I just worked with a Google Analytics client today and discovered they were inadvertently collecting visitor email addresses (it came from the confirmation link sent out for an opt-in subscription).

As always, please add your thoughts with a comment.

 

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Thursday, June 9, 2011

6/9 Free Weekly Search Engine Optimization SEO News

     
    Free Weekly Search Engine Optimization SEO News    
   
Everything you need to know about Google's +1 button
June 7, 2011 at 5:36 PM
 
Google's +1 button is now available for websites. The new button will influence the position of your web pages in Google's search results. What exactly does this button do and how can you use it with your web pages?
   
     
 
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6/9 Search Engine Guide : Small Business Search Marketing

     
    Search Engine Guide : Small Business Search Marketing    
   
Hurry Up and Wait: SEO is About Quick Action and Patient Results
June 8, 2011 at 6:51 PM
 

by Stoney deGeyter

Battle for SEO rankings, exposure, traffic, improved usability and conversions

The process of search engine marketing can be defined as a strategic game of quickly implementing strategies that will increase your site's exposure and conversion rates, while also patiently waiting for the fruits of your efforts to bear out.

Sometimes you're doing one or the other, but most often you're doing both at the same time. Taking action here, while waiting for results there. Then taking action over there, and waiting for the results here.

The battle for rankings, exposure, traffic, improved usability, and conversions is never ending. When starting an SEO campaign, we always take a look at the big issues first, but as we identify and resolve those, the rest is largely about baby-steps. I always find it amusing when SEOs declare with absolute certainty that such-and-such tactic doesn't affect your rankings. As an isolated incident, maybe. But, when you look at each tactic as a piece of the whole, I'm not so quick to rule things out.

(Clearly there are SEO tactics that hold no value, and others that have a very minuscule value, likely not worth the time or effort. But these things must be thoroughly considered and tested before completely ruled out.)

Do vs. Don't vs. Not Yet

The list of changes you can make to your site are virtually endless, but making too many changes without testing or comparing the results against each other will often lead to less than optimal results.

There is almost always something that can be done right now on or for your site that will help you get better results. But, at the end of the day, you have to take a measured approach to the changes you wish to make. Sometimes you have to make a change right away, sometimes you have to know not to make any changes at all, and other times you have to know that it's not the right time to make a particular change, until you get more results.

When managing your online marketing campaigns, patience can often be just as important as making quick and necessary changes. Patience is a lot more difficult (especially when you have a client breathing down your neck for results today!), but after any change or group of changes is made, it's important to hang tough and wait to see if the changes have had any sort of impact on achieving your goals.

To Hit Your Goals You Have To Know What They Are

In any search engine marketing campaign there can be many unique goals operating simultaneously. What are yours?


  • improved search engine rankings

  • better on-site usability

  • increased traffic

  • improved conversion rates

  • more sales

These could be your goals, but in reality, these are more the paths that help you reach your goals. What you really want--what your ultimate goal should be--is higher profits. Unless, of course, you're a non-profit and... wait... nevermind.


There is no direct route to increased profits. Don't we all wish there was? But, we do know that you can reach that goal though any number of ways: improved rankings, higher sales, increasing conversions, driving more traffic, etc.

Once you have established your goals, and some of the paths that can help you achieve them, you then have to make sure that your marketing campaign is focused on delivering. As you send your visitors through the conversion process, you'll want your visitors to reach certain pages that reinforce trust, build credibility, provide quality assurance and, of course, ensure the visitor will get exactly what they expect from a purchase.

Know the Good Changes From the Bad Ones

As you make changes to your site, and your marketing campaigns meet your marketing goals, it's important to implement proper tracking and testing strategies. As you do this, you'll find that you will get both positive and negative results (or a combination of both) from each effort or change. If you're not careful, you won't be able to pinpoint which change was effective and which wasn't.

Let's say you made two changes to one of your ongoing marketing campaigns. Could be PPC ad changes, landing page changes, SEO changes, whatevs. If you saw nothing but increase after checking the results of those changes, you probably have two winning changes, right? Not necessarily!

It's entirely possible that one of your changes was positive and the other negative. The positive change was enough to overshadow the result of the negative change, creating an overall net positive result. The problem is, because you made two changes and the result was positive, you have no idea that one of the changes is actually hurting you!

Had you performed these changes separately, you would have been able to determine which change helped and which hurt. Then you undo the bad one and keep the good one.

Of course, it's not always that black and white. Sometimes a single change may both help and hurt. You might see an improvement in rankings but a decrease in conversion rates. Or you might see a reduction in traffic but an increase in sales. Not all results are equal, and it will be up to you to determine what the ultimate net gain (or loss) for each change is.

Patience Starts Now

Making changes to your site and your online marketing efforts should be ongoing, so too should be the improvements being made. While you make changes and wait for results, you should see a continuous net increase in overall performance and achieving your goals along the way.

Search engine marketing is no different than life in general. You can wait for problems to find you or you can be working to make everything better as you go. And, and once a problem is presented, you can sit on your hands and do nothing, or you can find and implement the best solutions possible.

But, in the same vane, once you find and implement a solution, there is no such thing as a quick fix that makes everything instantly all better. Solutions take time to work themselves out into visible results.

In business, doing too much at once can have negative consequences. Taking decisive action is always good, but don't forget to monitor and track your results to ensure every effort, and therefore every dollar invested, is well spent, proving the best benefit possible.

Be sure and visit our small business news site.


   
     
 
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